AI agent development
Connect AI reasoning with the tools your team uses. We design agents for bounded business tasks, with clear permissions, observable steps, and human approval where an action needs judgment or commitment.
THE BUSINESS CONTEXT
An agent can do more than answer a question: it can gather permitted information, prepare a result, and use an approved tool as part of a workflow. The useful design question is exactly which actions it should be allowed to take, under which conditions, and with what evidence.
Plateau starts with a defined process and builds a controlled path through it. The goal is dependable assistance that your team can inspect, correct, and stop. Broad autonomy is not a substitute for understanding the business rules.
YOUR FIRST ENGAGEMENT
Focused Pilot
Build one bounded workflow that prepares a result for approval before any external action.
Discuss This PilotA workflow owner, authorised tool access, sample tasks and clearly defined approval rules.
Measures are agreed for your project. Results depend on the data, workflow and evaluation; they are not guaranteed improvements.
WHAT WE DO
We define the trigger, inputs, desired output, available tools, and completion conditions. A sales-support agent might organise an enquiry and draft a response; an operations assistant might summarise a request and suggest its next owner. Each workflow should have a limited purpose and a named business owner. Unclear instructions and missing information need explicit fallback behaviour.
Tool access is scoped to the job: reading approved records, searching documents, preparing a draft, or creating a proposed task. Credentials stay on the server and permissions follow the user or service role. Irreversible or externally visible actions can require a separate confirmation. We also distinguish trusted instructions from content found in documents, emails, or other external sources.
An agent may encounter an unavailable service, incomplete data, or an uncertain result. We design review queues, retries, escalation, and a way to resume or stop work. An action log should make it possible to see what information was used and what happened next. Repeated triggers should not silently create duplicate records or repeated messages.
We test representative tasks and difficult cases, including requests outside scope and instructions embedded in source material. The review considers task correctness, unauthorised actions, resource usage, and the quality of handoffs to people. A successful narrow pilot can justify additional tools or workflow stages. Expansion should follow evidence, with updated evaluation cases for the new responsibilities.
A DEFINED ENGAGEMENT
Your proposal defines the exact scope, responsibilities, milestones, and exclusions. Depending on the engagement, the work can include:
WHERE IT FITS
Summarise enquiries and prepare proposals for review.
Classify requests and suggest actions from approved information.
Prepare tasks, summaries, and handoffs across business tools.
WHO THIS CAN HELP
Explore example workflows and the customer groups these services are designed to support.
A PRACTICAL FIRST STEP
Choose one useful task, agree how the result will be checked, and use the evidence to decide what should happen next.
QUESTIONS, ANSWERED
It can support qualification, research, proposal preparation, and follow-up drafts. Pricing commitments, contracts, and other consequential decisions should follow your approved commercial process. Any authority to act must be explicitly defined.
A rules-based workflow follows predefined conditions. An AI agent can interpret less structured input and decide between permitted steps. Many useful solutions combine both, keeping predictable rules around the parts that require interpretation.
Potentially, through an available and authorised API or integration interface. The scope depends on the provider’s capabilities, account permissions, and the actions required. Those dependencies are checked before implementation.
Yes. Review can be built into the workflow before messages are sent, records are changed, or commitments are made. The interface should show the proposed action and the information needed to approve it.
Choose one repeatable task with accessible data and a clear completion condition. Begin with drafting or read-only assistance, evaluate the results, and add execution privileges only where the business has agreed the controls.
CONNECTED CAPABILITIES
Connect the tools your business already uses and define how information moves between them.
Explore This Specialty
Turn interest in artificial intelligence into a practical business plan.
Explore This Specialty
Bring a useful AI capability into an existing application or a new platform.
Explore This SpecialtyA CONVERSATION IS A GOOD PLACE TO START