Multilingual AI & content localisation
Build multilingual knowledge assistants and translation workflows with approved terminology, locale-aware content and review by fluent speakers.
THE BUSINESS CONTEXT
Serving customers in several markets requires more than translating a page word for word. Product terminology, units, date formats and support expectations vary. AI can accelerate preparation, while local reviewers check meaning and suitability.
We design a reusable content process around your source material and priority languages. The same principles apply to a multilingual assistant: it should retrieve the correct market’s information and preserve the original business meaning.
YOUR FIRST ENGAGEMENT
Focused Pilot
Localise one product or support collection into two priority languages with reviewer feedback.
Discuss This PilotApproved source content, target markets, terminology and fluent reviewers.
Measures are agreed for your project. Results depend on the data, workflow and evaluation; they are not guaranteed improvements.
WHAT WE DO
Collect product names, approved translations, tone guidance and words that must not change. Define locale-specific versions and who can approve them. Separate factual source updates from language edits so a price, policy or product change is not lost between markets.
Generate draft translations in context, retaining headings, links and structured product fields. Route important material to fluent reviewers and preserve their corrections. Legal text, safety instructions and regulated claims require appropriate specialist review. Quality is assessed separately for each language and content type.
Identify or let users choose a supported language, retrieve the relevant market’s approved material and respond with source references. Plan fallbacks when source coverage is incomplete. Evaluate mixed-language questions, regional vocabulary and names using examples from the intended audience.
Connect approved content to your CMS or product catalogue with version history and publication controls. Define locale routes, navigation and right-to-left presentation where needed. Search metadata can be localised alongside the page, while search visibility remains dependent on content quality and market competition.
A DEFINED ENGAGEMENT
Your proposal defines the exact scope, responsibilities, milestones, and exclusions. Depending on the engagement, the work can include:
WHERE IT FITS
Prepare consistent product information for new markets.
Support common questions in selected visitor languages.
Localise product guidance and support knowledge.
WHO THIS CAN HELP
Explore example workflows and the customer groups these services are designed to support.
A PRACTICAL FIRST STEP
Choose one useful task, agree how the result will be checked, and use the evidence to decide what should happen next.
QUESTIONS, ANSWERED
We select languages based on provider capability, source coverage and access to suitable reviewers. Quality should be demonstrated for the languages actually required.
Some low-risk drafts may need little editing, but important meaning, brand claims and specialised terminology require review. The publishing rules are agreed for each content type.
A website implementation can be scoped alongside the content workflow. The current corporate website update remains in English; multilingual delivery is a service offering.
CONNECTED CAPABILITIES
Use generative AI to support the work between an initial brief and an approved result.
Explore This Specialty
Help customers and colleagues find information in a natural conversation.
Explore This Specialty
Create AI shopping assistants, catalogue enrichment and product discovery tools connected to accurate product, stock and order information..
Explore This SpecialtyA CONVERSATION IS A GOOD PLACE TO START