AI voice agents & virtual receptionists
Develop voice assistants for incoming enquiries, appointment requests and call summaries, with natural handoffs to your reception or service team.
THE BUSINESS CONTEXT
A missed call can leave an enquiry unanswered while reception teams spend much of their day repeating opening hours, service information and booking steps. A carefully scoped voice assistant can handle those routine exchanges and pass a useful record to the right person.
We begin with an inbound use case, the languages callers actually use and a small set of approved actions. The assistant identifies its automated role, confirms key details and offers a transfer or callback path when the conversation moves beyond its scope.
YOUR FIRST ENGAGEMENT
Focused Pilot
Start with an inbound receptionist that answers approved questions and creates callback requests.
Discuss This PilotCall scripts, business hours, target languages, phone-provider access and booking rules.
Measures are agreed for your project. Results depend on the data, workflow and evaluation; they are not guaranteed improvements.
WHAT WE DO
Map greetings, common questions, interruptions, corrections and requests for a human. Plan for background noise, unclear names and repeated questions. The assistant should ask for clarification instead of inventing a booking detail. Language and accent quality are evaluated using representative callers before launch.
Read approved availability and create a proposed booking or callback through authorised interfaces. Confirm the time zone, service, location and contact details before a reservation is committed. Duplicate calls and connection failures need recovery steps so the system does not create several appointments for the same request.
Define staff destinations, office hours and a fallback if a transfer is not answered. Provide a short context summary to the receiving employee. For workflows that cannot wait, use a clearly stated alternative contact route. Telephony coverage, number availability and supported countries are confirmed during scoping.
Agree what is recorded, retained and visible to staff, and how any required caller notices or consent are handled. Use approved voices and avoid impersonating a named person. Monitor call completion, latency and transfer quality. Outbound calling, if requested, requires its own consent and calling-policy review.
A DEFINED ENGAGEMENT
Your proposal defines the exact scope, responsibilities, milestones, and exclusions. Depending on the engagement, the work can include:
WHERE IT FITS
Receive routine enquiries while staff are occupied.
Answer booking questions and prepare reservation requests.
Arrange callbacks and appointments with confirmed details.
WHO THIS CAN HELP
Explore example workflows and the customer groups these services are designed to support.
A PRACTICAL FIRST STEP
Choose one useful task, agree how the result will be checked, and use the evidence to decide what should happen next.
QUESTIONS, ANSWERED
Yes, where the calendar offers an authorised integration. Availability must come from the live system, and the caller confirms the proposed details before booking.
We can evaluate selected languages and accents for the actual audience. Supported speech quality and telephony regions depend on the chosen providers.
Telephony, speech processing and model usage are recurring operating costs. These are estimated separately from development and reviewed against pilot call volumes.
CONNECTED CAPABILITIES
Build AI support tools for ticket routing, reply drafting, service knowledge and conversation summaries, connected to your customer service workflow..
Explore This Specialty
Connect AI assistance across WhatsApp, website chat and approved messaging channels for enquiries, service updates and customer handoffs..
Explore This Specialty
Bring a useful AI capability into an existing application or a new platform.
Explore This SpecialtyA CONVERSATION IS A GOOD PLACE TO START