WhatsApp & omnichannel AI assistants
Connect AI assistance across WhatsApp, website chat and approved messaging channels for enquiries, service updates and customer handoffs.
THE BUSINESS CONTEXT
Customers may discover a business on a website and continue the enquiry through messaging. Without a shared process, teams lose context and repeat questions. An integrated messaging workflow can collect the essentials and help staff respond with the right information.
We scope the channels around customer behaviour, account access and the actions you want to support. The conversation can begin with approved answers and move to a staffed inbox, while keeping customer preferences and business records consistent.
YOUR FIRST ENGAGEMENT
Focused Pilot
Connect one approved messaging channel to a website enquiry flow and a shared staff inbox.
Discuss This PilotBusiness messaging access, approved answers, customer communication rules and a staffed escalation inbox.
Measures are agreed for your project. Results depend on the data, workflow and evaluation; they are not guaranteed improvements.
WHAT WE DO
Use short messages, clear choices and structured collection of necessary enquiry details. Show a simple route to human help. Website chat and messaging do not need identical interfaces, but they should follow the same approved product facts, service policies and escalation rules.
Assess the official messaging interfaces, account setup and available webhook events. Verify current platform rules for initiated messages, templates and customer permission during discovery. Channel approval, commercial terms and provider charges are dependencies of the project, rather than assumptions about what every account can do.
Link conversations to CRM records only after suitable identity checks. Track message delivery, retries and duplicate events. Keep staff notes separate from customer-visible messages. Requests involving order details or personal information should use the appropriate verification and access controls for that channel.
Create routing, conversation summaries and a staff takeover state that pauses the assistant. Provide an unanswered-question queue to improve content. Confirm how opt-outs and channel preferences are honoured before enabling notifications. Campaign broadcasts and promotional outreach are separately scoped activities.
A DEFINED ENGAGEMENT
Your proposal defines the exact scope, responsibilities, milestones, and exclusions. Depending on the engagement, the work can include:
WHERE IT FITS
Guide product enquiries and authorised order-status requests.
Collect trip preferences and send staff a useful enquiry.
Coordinate website and messaging leads in one process.
WHO THIS CAN HELP
Explore example workflows and the customer groups these services are designed to support.
A PRACTICAL FIRST STEP
Choose one useful task, agree how the result will be checked, and use the evidence to decide what should happen next.
QUESTIONS, ANSWERED
The deployment needs access to the appropriate official business messaging setup. We check your existing account and provider before choosing an integration route.
The solution is scoped around authorised communication and applicable channel rules. Customer permission, preferences and any template requirements are part of the messaging design.
Yes. Assignment and takeover states are defined so the assistant stops responding while a person handles the conversation.
CONNECTED CAPABILITIES
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Explore This SpecialtyA CONVERSATION IS A GOOD PLACE TO START